Privacy and personal data
TheZooscope Privacy Policy
This Privacy Policy explains how TheZooscope, with offices at Av. General Bernardo O'Higgins 1234, Santiago, Metropolitan Region, Chile, handles the personal data of visitors to thezooscope.com. It describes what data is collected, for what purpose, how long it is kept, and how to exercise your rights.
TheZooscope is an editorial site that compares zoos. We only ask for what is necessary to respond.
TheZooscope is an editorial magazine about the best zoos in the South and Latin America. We do not sell tickets or operate reservations. If you write to us, we use your data only to address your message and maintain the site's content.
Who is responsible for your data
Controller and contact
Applies to everything that happens on thezooscope.com: forms, reading, and reply emails.
TheZooscope — Santiago, Chile
Av. General Bernardo O'Higgins 1234, Santiago, Región Metropolitana, Chile
Phone:+56 2 2345 6789· Monday to Friday: 09:00–18:00
El responsable del tratamiento es TheZooscope, operado desde Santiago, Chile. Para consultas sobre privacidad escribe mediante la página de Contacto o llama al +56 2 2345 6789 en días hábiles. Indica en tu solicitud el derecho que deseas ejercer y un medio de respuesta para poder contestarte sin vueltas.
We will verify your identity before providing personal information, for example by asking you to write from the same email address you used to contact us. This is a simple measure to prevent someone else from requesting your data. There are no other controllers associated with this site: we do not share privacy management with affiliates or site networks.
- Main channel: Contact page. Tell us what you need — access, correction, or deletion — and we will reply to the same email.
- Alternative channel: phone during business hours to guide your request before sending it in writing.
What we keep and what we don't
Data we collect
We collect data that you provide when using the contact form: name, email address, and message content. We only process what is necessary to operate the site.
What you send
Contact form
Name, email, and message text. We use it to answer queries, correct content, and evaluate suggestions for zoo reviews.
Practical tip: do not include passwords or bank details in the message.
Basic technical data
Browsing data
Basic technical data is generated, such as browser type and pages visited. It serves to maintain security and understand which guides are read the most.
We do not create profiles for invasive advertising purposes.
What we never ask for
Clear limits
We do not request identity documents or sensitive data such as health, religion, or orientation. If they arrive by mistake in a message, we delete them and do not use them.
The site is aimed at a general audience and does not request data from minors.
What we use your data for
Purposes of processing
We use your data to answer queries, correct content, and manage review suggestions. Technical data is used to maintain security and improve navigation, for example detecting anomalous visits or broken links in the guides.
We do not sell personal data or share it for third-party marketing purposes. We limit processing to these stated purposes. Any different use will require your prior consent, explained in simple language before asking for it.
Why we can do it
Basis and consent
The basis for responding to messages is your request and consent when submitting the form. By writing to us, you ask for a response and agree that we use your email to provide it.
The basis for technical data is the legitimate interest in operating a secure site. You can withdraw your consent by writing to the same channel. Withdrawal does not affect previous lawful processing. We will inform you if a new purpose requires additional authorization.
How long and with whom
Retention and processors
We keep little, for a short time, and only with providers that help us publish the site.
Data retention
We keep contact messages for the time necessary to handle the query and maintain a record of corrections. If you notify us of an incorrect schedule or a closed facility, we keep that conversation until we verify the change.
Technical logs are kept for short security periods. Then they are deleted or anonymized. We do not maintain indefinite historical databases and apply periodic deletion reviews.
- Messages: only for the duration of the assistance and correction control.
- Technical logs: short periods, then deletion or anonymization.
Sharing and processors
We do not share data with third parties except for technical hosting and email providers necessary to operate. Those providers only act under our instructions and cannot use your data for their own purposes.
There are no transfers for advertising purposes. If a legal obligation requires disclosure to an authority, it will be documented and we will inform you within the limits permitted by applicable regulations.
- Only hosting and email, under instruction.
- Documented legal disclosures, without marketing transfers.
Your options
User rights
You can request access, correction, deletion, and objection regarding your data. We facilitate the exercise of these rights without complex forms.
We will respond within reasonable timeframes in accordance with applicable Chilean regulations.
How to exercise access, rectification, deletion, and opposition
To exercise these rights, write to us via Contact, indicating your original email and your specific request. For example: I want to see what message you have saved about me, I want to correct my name, I want you to delete my email. We will respond within reasonable timeframes in accordance with applicable Chilean regulations.
What to include so we can help you faster
Indicate the approximate date of your message, the email you used, and what you expect: a copy, a correction, or deletion. If you are acting on behalf of another person, explain the relationship and attach a simple authorization. This way, we avoid back-and-forth and protect your data.
If you are not satisfied with the response
You may file a complaint with the competent authority if you are not satisfied with our response. Before doing so, write to us again and we will review your case with a second look. We want to resolve it through the same channel, without complex forms.
Daily care
Safety and minors
We apply basic security measures to protect forms and access, such as encrypted connections and internal access control. No system is infallible, so we ask that you do not send passwords or sensitive data in your messages.
The site is aimed at a general audience and does not request data from minors. If a minor sends data by mistake, the responsible adult can request its deletion via Contact. We will prioritize these requests and delete the information without keeping a copy.
Versions and notices
Changes to this policy
We may update this policy due to operational or legal changes, for example, if we change our email provider or if the law requires new notices. We will publish the current version with the update date on this same page.
We recommend reviewing it before sending data. Using the form after the update implies knowledge of the new version. We will maintain consistency with what is reported on the site and will explain the changes in simple words.
Questions about your privacy?
Write to us and we will handle your request
Tell us which right you want to exercise and we will reply to the same email. No complex forms, no runarounds.
Av. General Bernardo O'Higgins 1234, Santiago · +56 2 2345 6789